Founded in 1981 and run with just 15 employees, Mountaineer Heating and Cooling specializes in installing and servicing HVAC equipment in North Carolina and the surrounding states. Joshua Jones, the founder’s son-in-law, is the Office Operations Manager and Controller at Mountaineer and runs the day-to-day finances, manages the marketing, and coordinates with the management team to make sure the business runs smoothly.
Joshua’s father-in-law started Mountaineer more than 40 years ago after a mentor encouraged him to go into HVAC. The competition in the area was low and the need was high. With no experience, he and his brother started the business out of their garage with a truck they borrowed until they could pay it off. The business has had a few ups and downs with the recession in the early 2000s and the impact of the pandemic in 2020, but in the last year—since implementing Podium—the company has produced more revenue than any other year in business.
In just 18 months, Mountaineer Heating and Cooling has witnessed strong growth and introduced a customer-focused experience for payments, communication, and appointment scheduling with Podium. In previous years they struggled with a failing phone system, slow payments from customers, and no way to capture missed leads that went to voicemail or didn’t even register on their phone system at all. With Podium, Mountaineer Heating and Cooling is seeing immediate results—at least 2 additional sales leads every week, a record-breaking start to the year in revenue, more than 200 hours saved every year, a 10x increase in Google reviews, and so much more.
