FAQ's
What is an AI response generator?
An AI response generator automates the processes of crafting and sending responses to customer feedback, inquiries, questions, and reviews. It uses templates to provide customizable responses based on a customer’s message, and it references customer profiles and business data to improve accuracy.
With an AI-powered response generator like Podium, you can also cut your review response time in half—meaning you can respond to all of your customers with personalized messages and do so faster than ever before. All in all, these tools can drive customer retention and improve online reputation.
Why use AI to generate review responses?
Using AI to generate review responses offers several benefits:
- Cut your review response time in half (and reallocate that time to other tasks).
- Respond accurately and with context. AI does this by analyzing and categorizing customer feedback and commentary and referencing real data.
- Increase customer satisfaction and loyalty.
- Enhance your online reputation.
- Improve the quality of your product/service over time. AI can identify words, phrases, and themes that customers mention repeatedly in their reviews so you know exactly what improvements to make to your product/service.
Is an AI response generator a chatbot?
In short, no, but there’s definitely some overlaps. An AI-generated review response can be a part of a chatbot, which is an AI-powered tool that handles human-like conversations through text or voice interactions. AI-generated responses to customer inquiries, feedback, and more can be integrated into chatbots, but Bigelow’s Agency AI Response Generator is a standalone generator that provides messaging for you, but doesn’t continue dialogue back and forth.
A chatbot can use AI-generated responses to interact with customers and provide information or answers to questions. When a customer leaves feedback, the chatbot can use AI to analyze the review and generate a personalized response that’s tailored to the customer’s query. Meaning, AI-generated review responses aren’t always chatbots, but they can be part of a chatbot application used to improve customer service.
Chatbots can also integrate with customer service software or CRM systems so your business can gain insight into customer behavior and track customer feedback.
What is considered a “good” response to a review?
Since all of your customers have a unique experience, we’ve built our AI Response Generator to intentionally craft different responses that are on brand and deliver an empathetic and positive customer experience. As baseline essentials, it’s always important to thank the customer for taking the time to leave the review and for providing any feedback. Keep things professional by responding to both positive and negative feedback in a way that’s sincere and on-brand.
A few more tips:
- Address the reviewer by name.
- Thank them for leaving the review.
- Let them know that you value their message and feedback.
- Answer their concern or question when applicable.
Why use AI to generate review responses?
Using AI to generate review responses offers several benefits:
- Cut your review response time in half (and reallocate that time to other tasks).
- Respond accurately and with context. AI does this by analyzing and categorizing customer feedback and commentary and referencing real data.
- Increase customer satisfaction and loyalty
- Enhance your online reputation.
- Improve the quality of your product/service over time. AI can identify words, phrases, and themes that customers mention repeatedly in their reviews so you know exactly what improvements to make to your product/service.
